Support Policy

• Support channels and response expectations may vary by plan or negotiated order.
• While subscribed, customers may access all generally released versions and updates.
• Support applies to documented, supported product capabilities.
• Custom development, guaranteed turnaround times, and support for modified binaries are not included by default.
• Customers should provide reproducible cases, environment details, and relevant diagnostics for support requests.

Plan-specific support details are controlled by the applicable checkout page, quote, order, or invoice.

Unless separately agreed, support is delivered on a reasonable email or ticket basis and does not include custom feature work, architecture consulting, migration services, or support for unsupported forks.